Description
Shipping And Returns
Payment & Security
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This handmade, Mars Red felt cat cave is made from 100% New Zealand wool.
This beautiful felt cat cave in red colour is felted with red wool, a perfect new home for your little fur friend. Made from New Zealand wool by Nepalese artisans, under fair trade act, this is a great treat that you would want to give to your cat for it's new little cave.
Size Guides:
Note: This red felt cat cave is handmade from start to finish, so the pattern and colour might slightly differ from the one shown in photos.
Shipping:
This felt cat cave is made to order so will be delivered to you in approximately 10 days from the time of your order. If there is anything that is worth waiting, then I would probably put this right up there in the list. Enjoy..
Felt Ball Rug USA ships most of felt ball products directly from our Houston, USA warehouse and in some cases ( larger items like rug and wholesale orders) are shipped directly from our factory in Nepal.
Courier charge is FREE for orders over $100, otherwise it's $8.95.
For further questions, we encourage you to send us a message through the Customer Service – Contact Us page of our website. Happy shopping!
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@feltballrugusa.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@feltballrugusa.com and send your item to: Felt Ball Rug USA, 3435 Sainte Mere Eglise Ln, Spring TX 77388, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Felt Ball Rug USA, 3435 Sainte Mere Eglise Ln, Spring TX 77388, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Free delivery worldwide
Free delivery worldwide for orders above $99 AUD.
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