Shipping And Returns

All our products have one year warranty.

Felt Ball Rug USA ships these magnificent felt ball rugs to all parts of world directly from our factory in Nepal via Express couriers and in some cases, from Houston, USA.

Shipping is FREE.

Courier charge is FREE for orders over $56.

  • These shipments are generally released within the next business day after the payment has been processed.
  • Goods are received within 2-3 working days once they are dispatched from the warehouse.
  • We use number of courier companies such as Aramex, UPS, TNT or DHL depending on the nature of the product and the destination.
  • If your order includes larger rugs, the processing time will be longer ranging from 7 to 10 days.

    Customs/ Excise Tax

    • For customers in the United States, there are no additional charges. It's all taken care of.
    • For other countries, you may need to pay little bit of import tax or you may be exempted from it. 

    Return of Items

    • Any damaged product during transit or due to poor craftsmanship will be replaced with no additional cost to the customer.
    • If wish to return the goods for other reason, we accept the return of items within 30 days of receiving the package. Customer will be required to pay for courier.

    For further questions, we encourage you to send us a message through the Customer Service – Contact Us page of our website. Happy shopping!